If your payment isn't working, please try these steps:
Double Check Your Payment Info
Make sure the credit card number, expiration date, security code, billing address, and zip code are correct. You can also try using a different card or your PayPal account.
Are you using a Visa Gift Card?
Avoid using Visa gift cards to place orders as they may not always be recognized by our system as a valid form of payment.
Note that try-on dress orders can't be paid for with gift cards.
Check for Connectivity Issues
If the above doesn't work, there could be a connectivity issue. Try refreshing the page, using a different browser, or switching to another device.
Declined Payment
If your payment is declined, contact your bank. Occasionally, when purchasing from an online company for the first time, your bank may hold the funds. Even if your bank approves the payment, our processor might decline it if it does not pass the necessary security checks.
If the above steps are not working for you, please reach out to our customer service team.