Return Policy & Restocking Fees
We accept returns for standard size dresses and most accessories within 30 days of delivery. Jewelry and headpieces must be returned within 7 days of delivery.
Try-On dresses must be purchased or postmarked within 7 days of delivery. The amount you pay for your try-on dress order covers shipping and is nonrefundable. Purchased Try-On dresses are returnable within 30 days of delivery. Please note that we do charge a restocking fee. For more information about our Return Policy or Restocking Fees, see below.
Refund Policy
To view our complete Refund Policy, see below.
To be eligible for a refund, the items must be meet return conditions and eligibility as stated in the Return Policy.
Refunds include the amount paid for items and applicable taxes minus the restocking fee. Refunds exclude shipping and rush fees. See here for more info on restocking fees.
The refund process begins once we receive your return or 1-3 businesses days if you use Happy Returns.
If your credit card has been closed, see here for more information on what to do next.
Report a Product Defect
If you have received a damaged or broken item, please follow the instructions here.