If the estimated delivery window for your swatch order has passed and you have not yet received your order, you can request a replacement. To do so, follow these steps:
Click here.
Enter your email address and order number.
From the order summary page that appears, click "Order Not Delivered" toward the bottom of the page (Image 1).
Verify your address then click "Continue Checkout" and follow the prompts.
Once your new order has been placed (Image 2), you will receive an email confirmation with your new order number and the estimated delivery window.
Image 1
Image 1
Image 2
Image 2
If you run into any issues, please feel free to reach out to Azazie Customer Service. Please keep in mind that they will not be able to speed up delivery of your replacement swatch or give you tracking information for the order.