⭐ We accept returns for standard size dresses, suits, and most accessories within 30 days of delivery. Please note for customers in Germany and the UK, the return window is within 15 days.
💎 Jewelry and headpieces must be returned within 7 days of delivery.
👗 Try On Dresses must be purchased or postmarked within 7 days of delivery. The amount you pay for your try-on dress order covers shipping and is nonrefundable. Try-On dresses that have been purchased to keep are final sale.
👔 Try-On Suits must be returned or postmarked within 7 days of delivery. Try-On Suits are not eligible for purchase and must be sent back. Each suit comes with built-in measuring guides to help you determine your preferred jacket and sleeve lengths. Please note these pieces are not intended for everyday wear.
🛑 The following items are not returnable:
Custom Size Dresses
Purchased Try-On Dresses
Swatches
Fabric by the Yard
Tape Measure
Bouquets
Garment Bags
Shapewear and Intimates
Personalized Products
Any Other Items Marked as Final Sale on the Product Page
Click below to learn how to process your return.
📦 A return shipping fee will be deducted from your refund when we process your return or exchange. This fee applies to each item you send back, except for try on dresses and try on suits, and will be deducted from your refund total.
Click below to learn more about our Refund Policy.
⚠️ All returnable items must be unwashed, unworn, unaltered, undamaged, clean, free of lint and hair, and in their original condition with tags still attached. Items with obvious signs of wear, alterations, or missing tags will not be accepted for return.
Bridal gown try-ons must only be returned via Mail/Prepaid Return Label.
Items that are retired styles or colors can be returned as long as the item meets the conditions above.
Feel free to keep any free garment bags or panniers that you received with your order.
🚫 Please Note: Azazie will not replace, return, refund, or otherwise compensate you for any unauthorized returns or non-Azazie items that you may have accidentally sent to us.
Please note that Azazie cannot provide return labels to customers in Mexico, Brazil, New Zealand, and Saudi Arabia. Customers in these countries will need to pay for their own return label.
Reserved Rights for Returns
Reserved Rights for Returns
We reserve the right to limit, refuse, and/or reject returns from customers at any time, due to certain circumstances such as:
Irregular or excessive returns history that suggests "wardrobing" (customers buying items with the intent to wear them briefly and then return them)
A history of returning items that have been worn, altered, laundered, damaged, or are missing items
Suspected fraudulent or criminal activity
Orders that include multiple sizes or variations of the same type of item in bulk
Unreturned Try-On dresses will be charged full price
Try-On Dresses that are returned damaged will be charged full price
If you choose to return your order with your own return label, you are responsible for ensuring your order is safely within our Return Policy window. Azazie is not responsible for any lost returns.