Refund Policy

⭐ When returning your items you will be refunded the amount paid for the item plus applicable taxes minus the return shipping fee (see details below). Refunds exclude shipping fees, rush fees, and the taxes paid towards those fees.

💳 Please note that if the account or card used to place your order is closed, the refund will still be processed. If the refund fails, a check will be sent instead. If a gift card was used to place an order, the refund will be applied to your Azazie Account Balance.

💵 Refunds cannot be requested by check. If a refund check is issued and later cancelled there will be a $25 fee.

👗 Please note that the fee you pay for Try On dresses and suits covers the cost of processing and is nonrefundable.

📦 A return shipping fee will be deducted from your refund when we process your return or exchange. This fee applies to each item you send back, except for try on dresses, and will be deducted from your refund total.

No, there are no exceptions to our return shipping fee.

To avoid a return shipping fee we recommend that you carefully review our size chart and measuring guide before placing your order. Additionally, we suggest taking advantage of our At-Home Try On Program, which allows you to try on dresses and suits at home before making a final decision. There is no return shipping fee for Try On dresses and suits.

If you have any questions about sizing or fit, please contact our customer service team with your current measurements and we would be happy to help you out!

It's important to note that the return and refund process involves several steps and may take some time to complete. Below is a general timeline that outlines the steps:

Once your order has arrived at our warehouse, it usually takes 4-6 days for us to process your return. In this period, we carefully inspect the returned items and confirm that all necessary documentation is in place.

Your refund should appear in your account within 3–10 business days after processing, depending on your financial institution. We will send you an email confirmation once the refund has been processed on our end.

Once the Happy Returns agent scans and accepts your item(s), your return will be processed within just a few minutes. Once your return has finished processing, the refund will take up to 24 hours to process on our end, plus the time your financial institution needs to return the funds to your account. We will send you a confirmation email once the refund has been sent to your financial institution.